Integration with Mail

Situation

Since macOS Mojave (10.14), Apple has been tightening their security measures and causing communication issues between Antidote and certain applications.

Solution

Make sure you are running the latest version of Antidote:

  1. Open Antidote and choose Search for updates from the Help menu.
  2. Install the available updates.
  3. Repeat this procedure until Antidote is up to date.

Reinstall Antidote’s connector in Mail:

  1. Quit Mail.
  2. Launch Antidote.
  3. In Antidote’s Help menu, select Connectix (Install with your other software).
    • If No Connectors to Install appears, click on Continue and go to step 4.
    • If Mail appears in the available connectors, skip to step 7.
  4. Select Installed Connectors.
  5. Check Mail, then select Uninstall and Continue.
  6. Click on Available Connectors...
  7. Check Mail, then select Install.
  8. Quit the integration window.

Activate Antidote’s connector in Mail:

  1. Launch Mail.
  2. Under the Mail menu, click on Preferences…
  3. Click on the Manage plug-ins… button.
  4. Check Antidote – PJ.mailbundle.
  5. Click on Apply and Restart Mail.

If the Manage Plug-ins... button does not appear, enter the following command in a Terminal window and restart the procedure: defaults write /Library/Preferences/com.apple.mail.plist EnableBundles -bool true


Can't find the answer to your question?

If you have not yet found your answer in our Help Centre, contact us and we will try to help you. If your request is technical in nature, make sure you have downloaded the most recent free update for your copy of Antidote. Please note that access to this platform requires the use of your Client Portal identifiers.

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