New Outlook error message: "Something went wrong."

During integration, this message appears after clicking on the Add button in the add-in installation window. The Antidote integration procedure is performed by Outlook, which looks for the add-in on a server.

To verify whether the problem originates from our add-in, we invite to try installing another add-in (Todoist, for example). Seeing the same message when trying to install that add-in would indicate that the problem lies with Outlook. In that case, we invite you to contact the Microsoft team.


Can't find the answer to your question?

If you have not yet found your answer in our Help Centre, contact us and we will try to help you. If your request is technical in nature, make sure you have downloaded the most recent free update for your copy of Antidote. Please note that access to this platform requires the use of your Client Portal identifiers.

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