Error code 6011

Solution

Before following this procedure, please make sure you have downloaded the most recent free update for your copy of Antidote (launch the Antidote dictionary and select Search for updates in the Help menu).

In order to correct this issue, we suggest the following procedure:

  1. Quit Google Chrome.
  2. Quit Antidote.
  3. Quit the Agent:
    • On Mac:
      • Click on the Connectix Agent icon (upper right-hand corner) to see the menu.
      • Hold down the ALT key until you see the Quit Connectix Agent.
      • Click on Quit Connectix Agent.
    • On Windows:
      • Click on the Connectix Agent icon (lower right-hand corner) to see the menu.
      • Hold down the ALT key until you see the Quit Connectix Agent.
      • Click on Quit Connectix Agent.
  4. Relaunch Antidote and then Google Chrome.

Can't find the answer to your question?

If you have not yet found your answer in our Help Centre, contact us and we will try to help you. If your request is technical in nature, make sure you have downloaded the most recent free update for your copy of Antidote. Please note that access to this platform requires the use of your Client Portal identifiers.

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