Antidote’s customization window opens when the application is launched

Situation

The Configure your Antidote window opens when launching the application.

Solution

This situation is usually caused by a corruption of Antidote’s preferences.

To confirm this hypothesis, please follow this procedure:

  1. Backup the user preferences with the following command:

    mv ~/.antidote ~/.antidotebck

  2. Make sure the situation has been rectified.
  3. If the procedure worked, you can erase the backup with the following command:

    rm ~/.antidotebck

If the situation persists, please open a request.


Can't find the answer to your question?

If you have not yet found your answer in our Help Centre, contact us and we will try to help you. If your request is technical in nature, make sure you have downloaded the most recent free update for your copy of Antidote. Please note that access to this platform requires the use of your Client Portal identifiers.

Contact us